Customer service and repair service

Customer service

For service covered by our warranty, please contact your point of purchase.

If this is impossible, please complete our form.
Once the form is submitted, you will be contacted within 3 weeks by our customer service department.
Additional information may be requested. In some cases, the article should be sent to Opinel for further analysis.

Sharpening Service

We offer sharpening service for all our smooth blade knives. The sharpening and reparation are made in our workshop by our technicians.
Please send your knife to:
OPINEL
SAV - "SERVICE ENTRETIEN DES LAMES"
508 Boulevard Henry Bordeaux
73000 CHAMBÉRY
with a note stating the service you want, and payment.

If the blade is only slightly blunt, we will sharpen the blade over a height of 1 mm to give its edge.
Processing fees (return shipping fees included) : €8
Delay : within 3 weeks after receiving the knife

*Collection Intempora Collection Les Forgés 1890: Sharpening service is included for each knife of the Forgés 1890 and Intempora collection (excepted for the bread knife)

Expert sharpening service opinel knife pocket table kitchen knives

If the blade is very worn, we will remake the edge over a height of 10 mm.
Processing fees (return shipping fees included) : 20 €
Delay : within 3 weeks after receiving the knife

Refurbishment Service (pocket knives)

We offer to repair or replace components of your favorite knife : handle, safety ring...
Please send a picture of the knife before using our form, we will confirm if it is possible to repair it within 7 days.
The knife must be sent by registered mail.